Smart Metering Specialist
4 weeks ago
We are seeking a highly skilled Smart Metering Advisor to join our operations department. As a key member of our team, you will be responsible for ensuring an excellent standard of service is provided and maintained to our customers.
Key Responsibilities- Manage and resolve customer queries and workstreams within agreed service level agreements.
- Build strong relationships with internal and external stakeholders to deliver exceptional customer experiences.
- Document and communicate required actions to management, identifying process irregularities and shaping ongoing needs.
- Liaise with non-customer and customer-facing teams to handle complex enquiries and resolve customer issues.
- Develop and maintain a good understanding of systems and processes to ensure excellent customer experiences.
- Monitor, action, and escalate issues as appropriate to ensure timely customer journey completion and third-party communication.
- Create accurate records containing relevant information to enable requests to be resolved within required timelines and standards.
- Experience within the energy industry is preferred.
- Knowledge of working with smart meters is advantageous.
- Excellent communication and interpersonal skills.
- Good organisation and planning skills.
- Good verbal and numerical skills.
- Ambitious and motivated individual with a 'can-do' attitude.
- Naturally curious with high standards of accuracy and attention to detail.
- Team player with a strong ability to adapt to changing roles and business needs.
- Confident in handling written correspondence and inbound/outbound calls.
- 24 days annual leave + bank holidays.
- Holiday buy – up to 5 additional days.
- Day off on your birthday.
- Employee Assistance Programme.
- Annual salary review.
- Learning and development opportunities.
- Enhanced paternity, maternity, and adoption policies.
- Yü made a difference Awards.
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance.
- Long service recognition.
- Refer a friend payment.
- Company sick pay (subject to length of service).
- New modern facilities.
- Death in service and critical illness cover.
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