Smart Metering Specialist

4 weeks ago


Nottingham, Nottingham, United Kingdom Yü Group Full time
About the Role

We are seeking a highly skilled Smart Metering Advisor to join our operations department. As a key member of our team, you will be responsible for ensuring an excellent standard of service is provided and maintained to our customers.

Key Responsibilities
  • Manage and resolve customer queries and workstreams within agreed service level agreements.
  • Build strong relationships with internal and external stakeholders to deliver exceptional customer experiences.
  • Document and communicate required actions to management, identifying process irregularities and shaping ongoing needs.
  • Liaise with non-customer and customer-facing teams to handle complex enquiries and resolve customer issues.
  • Develop and maintain a good understanding of systems and processes to ensure excellent customer experiences.
  • Monitor, action, and escalate issues as appropriate to ensure timely customer journey completion and third-party communication.
  • Create accurate records containing relevant information to enable requests to be resolved within required timelines and standards.
Requirements
  • Experience within the energy industry is preferred.
  • Knowledge of working with smart meters is advantageous.
  • Excellent communication and interpersonal skills.
  • Good organisation and planning skills.
  • Good verbal and numerical skills.
  • Ambitious and motivated individual with a 'can-do' attitude.
  • Naturally curious with high standards of accuracy and attention to detail.
  • Team player with a strong ability to adapt to changing roles and business needs.
  • Confident in handling written correspondence and inbound/outbound calls.
What We Offer
  • 24 days annual leave + bank holidays.
  • Holiday buy – up to 5 additional days.
  • Day off on your birthday.
  • Employee Assistance Programme.
  • Annual salary review.
  • Learning and development opportunities.
  • Enhanced paternity, maternity, and adoption policies.
  • Yü made a difference Awards.
  • 3 days additional annual leave if you get married/civil partnership etc.
  • Appointment allowance.
  • Long service recognition.
  • Refer a friend payment.
  • Company sick pay (subject to length of service).
  • New modern facilities.
  • Death in service and critical illness cover.

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