Global Learning Strategist

2 weeks ago


Swansea, City and County of Swansea, United Kingdom Thinqi Full time
Job Description

Customer Success Manager - Role Description

Are you driven by a passion for empowering learning and fostering growth? Do you excel at building lasting relationships and driving success for both individuals and organizations? Our vision is to establish ourselves as a global authority in Learning Technologies, innovating to enhance the performance of both individuals and organizations. Through our innovative software solutions, we empower learning and drive growth, enabling organizations to cultivate knowledge, improve skills, and achieve strategic objectives.

Who We're Looking For:

We're seeking a dynamic individual to join us on our journey of transformation. As a Customer Success Manager, you'll play a pivotal role in driving success for our clients while embodying our company's core values.

  • Identify opportunities for account growth and portfolio investment, leveraging your strategic thinking to drive business development initiatives.
  • Utilize emotional intelligence to understand and empathize with clients' needs and challenges, adapting your approach accordingly.
  • Demonstrate grit and a desire to learn, continuously seeking out opportunities for improvement and acting on feedback.
  • Utilize business acumen and strategic thinking to drive customer orientation and align customer success initiatives with overall business strategy and direction.
  • Exhibit adaptability and resilience, remaining optimistic and resilient in challenging situations while seeking support when needed.

What you will need:

  1. Previous experience in customer success management is essential.
  2. Flexibility for travel as required.
  3. A qualification in Customer Success would be desirable.
  4. Able to demonstrate a history of adding value to key accounts and contributing towards success stories.
  5. Strong analytical skills with the ability to understand and apply data analysis techniques.

Benefits:

  1. Competitive salary.
  2. 28 days annual leave (including public holidays).
  3. Workplace pension.


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