Area Service Manager

3 weeks ago

Penrith, Cumbria, United Kingdom AB Agri Full time

About the Role

We are seeking a skilled and customer-focused Area Service Manager to develop customer relationships and service provision within a defined area. This home-based role requires travel and involves regular interaction with customers, ensuring they receive the highest quality service and support.

Key Responsibilities:

  • Conduct regular customer service reviews based on customer segments.
  • Continuously improve customer touchpoints.
  • Build and maintain relationships with both new and existing customers.
  • Provide training and support to customers on our products and services.
  • Ensure efficient service delivery within the defined area, meeting performance standards.
  • Use Area Coordinators and self-employed milk recorders and samplers to provide services.
  • Work towards various KPIs to ensure high data quality.
  • Promote NMR and assist at local and national events, such as shows and farm walks.
  • Maintain comprehensive knowledge of NMR products and services and stay informed about the wider industry.

About You:

  • Effective relationship and management skills.
  • A keen interest in agriculture and/or farming (desirable).
  • Ability to manage own time effectively, and able to work flexible hours is necessary.
  • Effective verbal and written communication skills.
  • Previous account management experience (desirable).
  • Fully PC literate.
  • Milk recording and sampling experience (desirable).

Additional Information:

  • Home-based role with flexible weekly hours to accommodate early morning starts, late evenings, and customer milking patterns.
  • The role requires significant driving; candidates will be located within the area and have a UK Full Valid Driving Licence.

About AB Agri:

We're a leading provider of innovative milk quality, herd health, and genomic testing services, generating data and building robust insights that empower farmers to make informed decisions on cow productivity. We're passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.

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