Strategic Customer Success Manager

4 weeks ago

London, Greater London, United Kingdom Cyber Crime Full time
Join Our Cyber Security Team

At Darktrace, we're on a mission to protect our customers from the ever-evolving threat of cyber disruption. As a Strategic Customer Success Manager, you'll play a critical role in driving adoption and outcomes for our global customer base.

Key Responsibilities
  • Manage key strategic accounts across our global customer base, driving adoption and outcomes leading to renewals, expansion, and advocacy.
  • Identify and drive upsells and renewals, based on a quarterly quota, to increase Net Revenue Retention (NRR) within your portfolio.
  • Conduct business reviews to drive satisfaction and desired business outcomes, monitoring customer engagement levels to assess risk and execute action plans.
  • Build long-lasting relationships with a wide range of stakeholders, using your relationship management and communication skills to achieve goals.
Requirements
  • Experience in a customer-facing role, ideally at enterprise or strategic level, with a passion to learn about cyber security and AI.
  • Strong relationship management and communication skills, with a keen eye for detail and a drive to deliver exceptional customer service.
  • Ability to work in a hybrid environment, attending our London office a minimum of 2-3 days a week.
What We Offer
  • 23 days' holiday + all public holidays, rising to 25 days after 2 years of service.
  • Additional day off for your birthday.
  • Private medical insurance which covers you, your cohabiting partner and children.
  • Life insurance of 4 times your base salary.
  • Salary sacrifice pension scheme.
  • Enhanced family leave.
  • Confidential Employee Assistance Program.

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