Housing Service Coordinator

1 day ago


West Midlands Combined Authority, United Kingdom InstaStaff Full time
About the Role

We are seeking an experienced and dedicated individual to join our supported housing division as a Housing Service Coordinator. This is a long-term temporary position based out of our office in Tyseley.

As a Housing Service Coordinator, you will work closely with our team to deliver exceptional customer-focused housing management services. Your key responsibilities will include:

  • Providing excellent customer service and ensuring that all interactions are conducted in a polite and helpful manner.
  • Assisting with the investigation and response to complaints and enquiries within corporate standards and timescales.
  • Collaborating with customers and staff to ensure the proper management of council tenancies in accordance with policy and relevant legislation.
  • Attending meetings with customer groups to assess ongoing requirements and determine appropriate actions.

The ideal candidate will have experience within a similar role, Anti-Social Behaviour experience, and case management skills.

This is a 36.5 hour per week position, with a salary of £25,908 per annum (£13.65 per hour).



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