Senior Root Cause Analysis Professional
7 days ago
Diligenta's mission is to deliver exceptional life and pensions administration services, prioritizing customer satisfaction and excellence.
Job OverviewThis role offers a competitive salary of £43,809 - £48,011 per annum, reflecting the demands and expectations of the position.
ResponsibilitiesAs a Senior Root Cause Analysis Professional, you will be responsible for:
- Oversight of root cause analysis activities, ensuring high-quality outputs that meet business requirements.
- Liaising with stakeholders to identify and address operational concerns, escalating issues as necessary.
- Collaborating with teams to develop and implement effective root cause analysis frameworks, promoting best practices across the organization.
- Providing regular updates on analysis findings and recommendations to key stakeholders via governance sessions and working groups.
To succeed in this role, you will need:
- Strong knowledge of life, pensions, and investment products.
- Experience working within a Continuous Improvement environment, with a solid understanding of root cause analysis principles.
- Excellent communication and stakeholder engagement skills, particularly when interacting with senior leaders.
- Proven leadership and management experience, with a track record of successfully leading high-performing teams.
- Superior problem-solving and decision-making abilities, with a focus on delivering strategic solutions.
At Diligenta, we provide a comprehensive benefits package, including:
- 33 days' annual leave, inclusive of Bank Holidays.
- Eligibility for an annual discretionary bonus scheme.
- Personal and career development opportunities to progress your aspirations within the company and its global parent, Tata Consultancy Services.
- Access to Perks at Work, an online shopping platform offering discounts on various goods and services.
- Cycle to Work Scheme and interest-free Season Ticket loans.
- A company-wide wellbeing program, featuring an Employee Assistance Programme and resources supporting mental, physical, and financial wellbeing.
- Moments that Matter policies, including Carer's Leave, Foster Leave, and Retirement Leave.
- A contributory company pension scheme, matching employee contributions up to 6%.
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