Customer Service Supervisor
5 days ago
**About Us**
Wells & Co is a dynamic and growing company that prides itself on delivering exceptional customer experiences and serving up freshly made artisan pizzas, comfort food, and a wide selection of beers.
**What We Offer**
- Competitive hourly salary and benefits package
- 28 days holiday and company pension scheme
- Retail and beer discounts, refer a friend bonus, and meals on duty
- Employee assistance program and benefits portal
- Career development program and opportunities for growth
**Your Role as Team Leader/Supervisor**
We are seeking a talented, motivated, and passionate Front of House Team Leader to lead our team in delivering an exceptional customer experience and a mouth-watering food offering.
**Key Responsibilities**
- Take responsibility for the customer journey, ensuring their experience is second to none
- Take accurate orders and work closely with kitchen staff
- Ensure payments and receipts are correct
- Confidently recommend menu and drinks offerings
- Observe service and standards, reporting any incidents or issues
- Be a supportive and proactive leader
**Requirements**
- Previous leadership experience in a hospitality or customer-facing environment
- Enthusiasm and passion for food and beer
- Ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment
- Result-driven and ambitious individual keen to develop your career and your team
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