Customer Service Supervisor

5 days ago


Oxford, Oxfordshire, United Kingdom Wells & Co Full time

**About Us**

Wells & Co is a dynamic and growing company that prides itself on delivering exceptional customer experiences and serving up freshly made artisan pizzas, comfort food, and a wide selection of beers.

**What We Offer**

  • Competitive hourly salary and benefits package
  • 28 days holiday and company pension scheme
  • Retail and beer discounts, refer a friend bonus, and meals on duty
  • Employee assistance program and benefits portal
  • Career development program and opportunities for growth

**Your Role as Team Leader/Supervisor**

We are seeking a talented, motivated, and passionate Front of House Team Leader to lead our team in delivering an exceptional customer experience and a mouth-watering food offering.

**Key Responsibilities**

  • Take responsibility for the customer journey, ensuring their experience is second to none
  • Take accurate orders and work closely with kitchen staff
  • Ensure payments and receipts are correct
  • Confidently recommend menu and drinks offerings
  • Observe service and standards, reporting any incidents or issues
  • Be a supportive and proactive leader

**Requirements**

  • Previous leadership experience in a hospitality or customer-facing environment
  • Enthusiasm and passion for food and beer
  • Ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment
  • Result-driven and ambitious individual keen to develop your career and your team


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