Accounts Receivable Specialist
2 months ago
At TikTok, we are seeking a highly skilled Accounts Receivable Specialist to join our EUI Finance AR Team. As a key member of our team, you will play a crucial role in managing our accounts receivable process, ensuring timely payment from customers, and maintaining accurate records.
Key Responsibilities:- Manage the full O2C process, from credit risk assessment to contract review, payment terms assignment, billing queries and adjustments, account suspensions and re-activations, overdue management and reduction, amicable collection and legal action, bad debt accruals, and write-offs.
- Serve as the contact point for customers and internal stakeholders' inquiries about contract reviews, billing and invoices, credit adjustments, collections, and other accounts receivable (AR) queries.
- Collaborate with the sales team to provide support through the help desk system, assisting with inquiries and resolving issues promptly.
- Assist the AR Manager in data analysis and report generation, providing relevant support to the business department as necessary.
- Handle ad hoc tasks assigned by leadership, including investigating and solving complex billing issues and queries.
- 5+ years of experience in AR management, billing and debt collection.
- Familiarity with the EU commercial market and customer practices, and experience in AR management and debt collection.
- Strong analytical skills, logical thinking ability, sense of responsibility, good work habits, sound judgment, and ability to cope under pressure.
- Familiarity with multicurrency accounts and withholding tax (WHT).
- Excellent communication and interpersonal skills.
- Bachelor's degree or higher in Finance or Accounting; certificates or qualifications preferred.
- Experience working in the international digital marketing/advertising revenue sector.
- Contract review experience.
- CRM knowledge.
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