Costa Coffee Store Lead

3 days ago


Truro, Cornwall, United Kingdom Scoffs Group Full time

We are the Scoffs Group, an award-winning franchise of Costa Coffee. Our success is built on delivering exceptional experiences to our customers, communities, and people. As a Store Manager at Scoffs, you will be part of a genuine and warm team that shares a love for coffee and a desire to make a difference.

You will lead a motivated and well-trained team to achieve profitable store results, exceeding budget targets and KPIs. Your performance will set high standards to enhance sales, provide excellent customer service, and ensure the best possible experience for our customers.

To succeed in this role, you will need a minimum of 2 years' supervisory or management experience in a customer-facing environment. You must be fully flexible with working hours and willing to travel. In return, you can expect competitive hourly pay, opportunities to develop your skills and progress your career, and various incentives through our bespoke team member reward programme.

Our benefits package includes free handmade drinks, 50% discount on food and bottled drink while on shift, a discount card for 25% off in Costa outlets throughout the UK, and a company pension scheme. Salary dependent on Store Location.

Key Responsibilities:
  1. Lead a successful store team to achieve business objectives
  2. Ensure excellent customer service and satisfaction
  3. Maintain financial performance and exceed budget targets
  4. Develop and implement plans to improve sales and efficiency

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