Claims Handler

3 weeks ago


Manchester, United Kingdom Direct Line Group Full time

About the Role

We're seeking an experienced Claims Handler to join our Commercial Property Claims team at Direct Line Group. As a Claims Handler, you'll play a vital role in ensuring our customers receive a fair and efficient claims handling service.

Your Key Responsibilities

  1. Validate and investigate Commercial Property Claims within a specified handling authority limit.
  2. Negotiate indemnity and liability, and identify recovery opportunities.
  3. Oversee indemnity spend and reserving, and manage customer and third-party expectations.
  4. Maximise revenue generation and recovery opportunities.
  5. Adhere to regulatory guidelines and ensure technical accuracy.

What We're Looking For

  • A passion for delivering excellent customer experiences.
  • Excellent communication skills, both verbal and written.
  • Ability to work in a fast-paced environment, maintaining high attention to detail.
  • Good IT skills and the willingness to learn.
  • Insurance Claims experience is desirable.

Benefits

  • 9% employer-contributed pension.
  • 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
  • Additional optional Health and Dental insurance.
  • Generous holidays, 22 days (excluding bank holidays), with the option to buy or sell up to 5 days each year.
  • EV car scheme and Buy as you earn share scheme.
  • Employee discounts and cashback.
  • Plus many more.

Our Approach

Our hybrid model offers a 'best of both worlds' approach, combining the benefits of home and office-working. We're committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

Why Choose Us?

At Direct Line Group, we're proud of our diverse and inclusive culture. We're a customer-obsessed market powerhouse, driven by talented people in every field. Join us and be part of a team that's shaping the future of insurance.



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