Operational/Financial Service Director

3 weeks ago


Cheltenham, Gloucestershire, United Kingdom Attivo Group Full time

Operations Manager - Financial Services

We are Attivo, a leading Independent Lifestyle Financial Planners. Our approach is built on transparency, openness, and honesty, which fosters trust with our clients and inspires their financial confidence.

Our experienced Financial Planners and expert support teams are committed to delivering more for all our clients. As the Operations Manager, you will lead and manage the Financial Planning Administration team to ensure the delivery of high-quality, timely support to Paraplanners and Financial Planners.

Key Responsibilities:

  • Maintain the efficiency and compliance of our financial advice process.
  • Monitor team Key Performance Indicators and manage individual performance.
  • Foster a motivated, knowledgeable, and compliant team environment.
  • Support and monitor team Key Performance Indicators and manage individual performance.
  • Motivate, develop, coach, train, induct, and formally appraise employees to set performance standards, recognise achievement, and deal with performance issues.
  • Ensure compliance procedures are always adhered to, escalating any breaches or concerns to the Compliance Analyst in a timely manner with full and accurate information.
  • Develop robust processes to assist with new business and financial planning requests across multiple retail platforms.
  • Develop product, technical, and regulatory knowledge to keep up to date with the latest financial regulations.
  • Review and manage escalated issues, ensuring all complaints and breaches are dealt with appropriately.
  • Responsible for the management, organisation, work allocation, and co-ordination of the day-to-day work of the Financial Planning Support team.
  • Produce regular MI and reports relating to the Financial Planning Administration Team.

Requirements:

  • Experienced Paraplanner or Financial Services Administrator.
  • Experience managing teams and delivering coaching is essential.
  • A relevant industry supervision qualification such as J07 or AF6 is desirable.
  • Ideally qualified to Level 4 Diploma in Regulated Financial Planning (DipPFS) standard or above.
  • Experience of Intelligent Office.

Benefits:

  • Up to £45,000 depending on experience.
  • Non-contributory Pension Scheme.
  • Private Medical Insurance.
  • Generous holiday allowance, rising with length of service.
  • Work from home and flexible working available.

Please be aware that any offer of employment will be subject to satisfactory completion of pre-employment vetting as outlined by the Financial Conduct Authority (FCA).



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