Customer Relations Specialist

4 weeks ago


Lisburn, United Kingdom Trust Ford Full time
About Trust Ford
We are a leading automotive services provider, dedicated to delivering exceptional customer experiences. Our team of professionals works together to ensure that our customers receive top-notch service and support.

Aftersales Advisor Job Description
We are seeking an experienced Aftersales Advisor to join our team in Lisburn, UK. As a key member of our customer relations team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise. Your primary goal will be to build strong relationships with our customers, ensuring their satisfaction and loyalty.

Responsibilities and Requirements
- Customer Service: Respond to customer inquiries and resolve any issues in a timely and professional manner
- Relationship Building: Build strong relationships with customers, ensuring their satisfaction and loyalty
- Collaboration: Work collaboratively with other team members to achieve common goals and objectives
- Record Keeping: Maintain accurate records of customer interactions and feedback
- Training and Development: Participate in ongoing training and development to improve skills and knowledge

Benefits and Salary
- Competitive salary: £12.38 per hour (based on a 34-hour week)
- 33 days annual leave, including bank holidays, plus an additional leave purchase and sale scheme
- Industry-leading benefits package, including pension scheme, life assurance, and discounts on service, bodyshop, and parts
- Opportunity to develop your skills and career within a dynamic and supportive organization

How to Apply
Please submit your application through our careers page.

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