IT Digital Experience Specialist

3 weeks ago


London, Greater London, United Kingdom Shareforce Full time
About the Role

We are seeking an experienced IT Digital Experience Specialist to join our Shareforce team. This is a unique opportunity to work with a world-leading speciality insurance company, supporting the business users of a global workforce.

Key Responsibilities
  • Lead the delivery of digital services for the business, ensuring that agreed service levels, security requirements, and quality standards are met within an enterprise ITIL/ITSM environment.
  • Implement, administer, and exploit digital employee experience (DEX/EUEM) tools to continuously measure and improve employee experience with technology.
  • Ensure that critical digital workplace technologies (devices and applications) are supported by the DEX tool.
Requirements

To be successful in this role, you will have:

  • Technical ability with industry-standard enterprise-level end-user software, applications, technologies, and hardware.
  • Knowledge and experience of owning DEX/end-user experience management tools, ideally Nexthink.
  • Practical knowledge of ITIL application processes and implementation and ITSM tools, preferably ServiceNow.
  • Ability to communicate complex technical issues and sensitive information to business units, senior stakeholders, and the wider user community.
  • Strong data analytical skills with Power BI.
  • Server and desktop operating systems, with emphasis on SCCM, Microsoft Windows, including domain structures, Active Directory, group policy, and system administration.
  • Experience managing relationships with 3rd-party software vendors and services providers.
Additional Information

This is a hybrid working opportunity, with 3 days onsite in the City of London. The salary range for this position is £50k-£65k + excellent benefits and bonus package.



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