Customer Service Representative

1 month ago


Ipswich, Suffolk, United Kingdom Tesco Full time
About the Role
We are seeking a Customer Service Representative to join our team at Duke St Express. As a Customer Service Representative, you will be responsible for providing exceptional customer service, greeting customers with a smile, and serving them with pride. You will be the face of Tesco, and your role will be to ensure that every customer leaves the store having experienced a great shopping trip.

Key Responsibilities
Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner.
Greet customers with a smile, and serve them with pride, ensuring that every customer leaves the store having experienced a great shopping trip.
Work well within a team, communicating openly with colleagues and building relationships to create a team spirit.
Be at work on time, well presented, and ready to be a brand ambassador.
Take the initiative and make decisions that are right for our customers.
Build relationships with colleagues to create a team spirit, having fun and celebrating success.
Handle products with care to maintain quality and ensure they reach customers in the best condition.
Be knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink, and deliver profit.
At times, you may be required to accept deliveries into the store.

What's in it for you
Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
Request flexible working from day one.
Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
Access to free wellbeing services with a range of resources to support your mind, body, and life.
Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
Uniform provided and policies to support you for all of life's moments, big and small.
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities, and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here .

Please note
Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com

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