Bar Supervisor Leader
4 weeks ago
About the Role
We are seeking a highly skilled Bar Supervisor to join our team at the Sheraton Grand Hotel & Spa in Edinburgh.
As a Bar Supervisor, you will play a key role in delivering exceptional guest experiences and ensuring that our bar operations run smoothly and efficiently.
Key Responsibilities
- Provide outstanding guest service by anticipating and meeting the needs of our guests.
- Lead the bar team to achieve strategic departmental goals and maintain high standards of service.
- Direct daily bar activities to ensure that guest expectations are exceeded and standards are consistently maintained.
- Liaise with other departments to ensure seamless communication and transfer of information.
- Implement and monitor internal SOP's and global Brand Standards to increase service efficiency.
- Allocate and monitor daily tasks to ensure that all associates are utilized constructively.
- Provide effective on-job training and coaching of new staff to develop a highly skilled and motivated team.
- Take an active role in planning promotions and working closely with the Bar Manager and F&B Team.
Requirements
- Previous supervisory experience in a 5-star environment is preferred but not essential.
- Must possess basic computational ability and knowledge of hotel policy and fire-safety procedures.
- 2 years' experience within Bar Service and excellent customer service skills.
- Must be able to maintain a high level of product and service knowledge to explain and sell services to guests.
- Must be a team player with experience of building positive working relationships and promoting team spirit.
- Excellent command of English language (verbal and written) and excellent organizational skills.
What We Offer
- A competitive salary plus free meals while on duty.
- 28 days holiday each year, including bank holidays, increasing to 33 days (pro-rata) after further service.
- Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access.
- Discounts off F&B outlets within the hotel and 20% F&B discount in other Marriott hotels.
- Discounts off supermarket shop, other shopping and experiences through Marriott Benefit Hub.
- 50% off Spa Treatments and £50 gym membership within One Spa.
- 24/7 employee healthcare plan with access to Mental Healthcare first aiders.
- Refer a friend to work with us and receive a £500 bonus.
- Opportunities for career progression and transfer around the world.
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