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Senior IT Support Engineer
2 months ago
We are seeking a highly skilled Senior IT Support Engineer to join our technical team at Krome Technologies Ltd. As a Senior IT Support Engineer, you will be responsible for providing technical support and guidance to our clients and internal teams.
Key Responsibilities- Provide technical support and guidance to clients and internal teams
- Assist with third-line escalations and resolve technical issues
- Liaise with clients and vendors to ensure positive communication flow
- Mentor junior team members on technical and process matters
- Deploy and configure various technologies, including Microsoft Product Set, TCP/IP networking, and virtualisation
- Lead migration projects and ensure smooth transitions
- Develop and maintain technical documentation, including PCI Compliance and ISO27001
- Communicate effectively with clients and internal teams, both verbally and in writing
- Good background in a generalist 3rd Line Technical Support Engineer/Consulting role
- Experience as a client-facing SME proposing technical solutions
- Solid experience with and ability to deploy/configure Microsoft Product Set, TCP/IP networking, and virtualisation
- Strong documentation skills, including PCI Compliance and ISO27001
- Great communication skills, including excellent written and spoken English
- Personable, with ability to build rapport with multiple teams of IT technicians
- Punctual and thorough worker, with astute attention to detail
- 4% Employer Pension Contribution
- Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
- Employee Assistance Programme
- Private Medical Insurance (applicable after 5 years' service)
- Learning and Development Programme, aimed to support Career Progression
- Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
- Long Service Recognition Awards for 5, 10, 15 years+
- Complimentary Breakfast Available (8am – 9am Mon to Fri)
- Complimentary Tea/Coffee and Fresh Fruit Available All-day
- Fully Stocked Beer/Wine Fridge for Friday After Work Drinks
- Discounted Corporate Gym Membership
- Cycle to Work Scheme
- Shower Facilities
- Free Private Car Park
- Staff Break Out Room with Pool Table
- Modern, Open Plan, Office Environment
- Quarterly Company-Funded Social Events
- Company-Funded (Voluntary) Participation in our Charity Events
- Electric Vehicle Charging Points are available at our Chertsey Head Office
Krome Technologies Ltd is a dynamic, people-first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. We are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect.
