Retail Operations Manager

2 weeks ago


London, Greater London, United Kingdom Chandcogroup Full time

We are excited to be recruiting for a Head of Retail Operations to oversee our retail business at London's iconic Southbank Centre. This is a key leadership role that will play a critical part in shaping the future of our retail operations and delivering exceptional customer experiences.

Key Responsibilities
  • Plan, oversee and report on the safe, legal and efficient day-to-day operation of our retail businesses on site in close cooperation with the client's own management team.
  • Collaborate with our Culinary, Events and Commercial/Logistics teams to provide support for our Events and Hospitality business.
  • Work alongside the senior management team to develop new concepts, review and drive innovation within our portfolio of venues, and ensure we remain at the forefront of current food and beverage trends.
  • Implement and lead a culture of safe and responsible operating in your team, striving to meet and exceed legal, company and client expectations at all times.
  • Recruit, train and mentor personnel within the retail team, ensuring excellent service standards across the business and nurturing a succession pipeline of internal talent for promotion and further development.

The ideal candidate will have a strong background in retail operations, excellent leadership skills, and a passion for delivering exceptional customer experiences. In return, we offer a competitive salary of £60,000 - £70,000 per annum, plus benefits including private medical eligibility, eye care, and access to an Employee Assistance Programme.

We are committed to creating a positive and inclusive work environment, where our employees feel valued, supported, and empowered to reach their full potential. If you are a motivated and results-driven individual who shares our values and vision, we would love to hear from you



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