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Hotel Operations Manager
2 months ago
Hotel Operations Manager
**About the Role**
We are seeking an experienced Hotel Operations Manager to join our team at Bosworth Hall, a 17th century hotel located in Warwickshire, UK. As a key member of our management team, you will be responsible for ensuring the smooth running of the hotel, providing excellent customer service, and managing various situations with confidence.
**Key Responsibilities**
* Ensure the efficient operation of the hotel, including managing departments and staff as required
* Provide exceptional customer service to our guests, responding to their needs and concerns
* Manage various situations, including conflicts and emergencies, with a calm and professional demeanor
* Collaborate with other departments to achieve hotel goals and objectives
**What We Offer**
* An attractive salary and benefits package
* Career development opportunities throughout the UK
* Significant staff discount rates when staying at one of our 60 hotels in the UK
* 50% discount off food and drink if staying at one of our hotels
* Friends and family hotel stay discounts
* Reduced membership at our Leisure clubs
* Free meals on duty (when applicable)
* Employee referral scheme
* Free Uniform (if applicable to your role)
* Up to 28 days holiday including bank holidays per annum
* Auto enrolment pension scheme
**Requirements**
* Experience as a Duty Manager or Supervisor in a busy hotel environment
* Strong leadership and management skills, with the ability to motivate and inspire teams
* Excellent communication and customer service skills
* Ability to work under pressure and manage multiple tasks simultaneously
**About Us**
Britannia Hotels is an equal opportunities employer, committed to providing a welcoming and inclusive environment for all employees and guests. We require all employees to provide evidence of their right to work in the UK, and all data will be stored in accordance with our privacy policy found on our website. Strictly no agencies, and no commissions or other charges will be paid in any circumstances.
