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Guest Relations Coordinator

1 month ago

London, Greater London, United Kingdom Hilton Hotels Full time
About the Role

We are seeking a highly organized and detail-oriented Guest Relations Administrator to join our team at Conrad London St James. As a key member of our Guest Relations team, you will be responsible for ensuring an exceptional guest experience, from initial contact to departure.

Key Responsibilities
  • Provide administrative support to the Guest Relations team, including handling guest communications, maintaining accurate records, and ensuring seamless execution of guest requests.
  • Collaborate with other departments to ensure a cohesive and personalized experience for our guests.
  • Identify and build relationships with internal and external stakeholders to enhance the hotel's reputation and drive business growth.
  • Monitor online reviews and respond promptly to guest feedback to maintain a high level of customer satisfaction.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and external partners.
  • Strong administrative and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
  • Proficiency in Microsoft Office and other relevant software applications.
What We Offer
  • A competitive hourly salary, plus upsell opportunities.
  • A global travel program for team members.
  • Uniforms and meals while on duty.
  • The opportunity to work in a dynamic and supportive team environment.
Location

Conrad London St James is located in the heart of Westminster, with excellent transport links to the rest of London.