IT Systems Support Specialist

2 days ago


London, Greater London, United Kingdom Centre People Full time

At Centre People, we are seeking a highly skilled IT Systems Support Specialist to join our team in London. As a key member of our technical services team, you will be responsible for providing exceptional support services to our clients, ensuring that their IT systems run smoothly and efficiently.

This is an exciting opportunity to work with a dynamic company, utilizing your expertise in IT infrastructure to deliver high-quality solutions to our clients. Your excellent communication skills, combined with your technical knowledge, will enable you to effectively collaborate with clients, internal staff, and third-party vendors.

As an IT Systems Support Specialist, you will be the primary point of contact for our clients, responding to their technical queries and resolving issues promptly. Your tasks will include:

  • Providing 1st and 2nd level technical support for customers and internal staff via telephone, email, and online ticketing system
  • Raising, updating, and closing calls on service desk call management system
  • Resolving or escalating problems and service requests
  • Supporting and maintaining customer services
  • Assisting other on-site engineers and back-office engineers in the team

We offer a competitive salary of £45,000 - £60,000 per annum, depending on experience. In addition to a generous benefits package, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our clients.



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