Customer Experience Advocate

4 days ago


Basingstoke, United Kingdom KPI People Ltd Full time

Customer Experience Advocate Job Opportunity in Basingstoke

KPI People Ltd invites applications from skilled Service Advisors to fill a Customer Experience Advocate position within their Basingstoke dealership. The ideal candidate will provide top-notch customer care while efficiently managing day-to-day tasks.

Main Tasks:

  • Assist customers by greeting them warmly, inspecting their vehicle, and recommending necessary services.
  • Clearly outline the work to be done, its cost, and expected completion time to set client expectations.
  • Thoroughly document all interactions, including completing courtesy car insurance forms and preparing invoices for services provided.
  • Maintain regular communication with clients to inform them about their vehicle's status and any repairs that may be needed.
  • Work collaboratively with colleagues from various departments to maintain smooth operations and achieve business objectives.
  • Efficiently process payments, handle customer inquiries, and address any concerns they may have.
  • Suggest Service Plans to boost customer satisfaction and increase revenue opportunities.
  • Review and verify that all warranty papers are accurately completed, adhering to company standards.
  • Focus on delivering remarkable customer experiences that foster loyalty, retention, and positive word-of-mouth referrals.

Required Qualifications and Skills:

  • 1+ years' experience in the motor trade as a Service Advisor.
  • Valid UK driver's license.

Remuneration Package:

  • Annual base salary: £29,000.
  • Up to £40,000 maximum OTE earnings, providing limitless growth potential.
  • Competitive benefits and rewards, tailored to motivate performance and job satisfaction.

Work Schedule:

  • Standard working hours: Monday to Friday, 8am - 6pm.
  • Roto-based Saturday work, alternating weekends.


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