Customer Experience Advocate
4 days ago
Customer Experience Advocate Job Opportunity in Basingstoke
KPI People Ltd invites applications from skilled Service Advisors to fill a Customer Experience Advocate position within their Basingstoke dealership. The ideal candidate will provide top-notch customer care while efficiently managing day-to-day tasks.
Main Tasks:
- Assist customers by greeting them warmly, inspecting their vehicle, and recommending necessary services.
- Clearly outline the work to be done, its cost, and expected completion time to set client expectations.
- Thoroughly document all interactions, including completing courtesy car insurance forms and preparing invoices for services provided.
- Maintain regular communication with clients to inform them about their vehicle's status and any repairs that may be needed.
- Work collaboratively with colleagues from various departments to maintain smooth operations and achieve business objectives.
- Efficiently process payments, handle customer inquiries, and address any concerns they may have.
- Suggest Service Plans to boost customer satisfaction and increase revenue opportunities.
- Review and verify that all warranty papers are accurately completed, adhering to company standards.
- Focus on delivering remarkable customer experiences that foster loyalty, retention, and positive word-of-mouth referrals.
Required Qualifications and Skills:
- 1+ years' experience in the motor trade as a Service Advisor.
- Valid UK driver's license.
Remuneration Package:
- Annual base salary: £29,000.
- Up to £40,000 maximum OTE earnings, providing limitless growth potential.
- Competitive benefits and rewards, tailored to motivate performance and job satisfaction.
Work Schedule:
- Standard working hours: Monday to Friday, 8am - 6pm.
- Roto-based Saturday work, alternating weekends.
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