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Funeral Service Coordinator

2 months ago

Kingston upon Thames, Greater London, United Kingdom Dignity Plc Full time
Funeral Service Arranger Role

We are seeking a compassionate and detail-oriented Funeral Service Arranger to join our team at Dignity Plc. As a Funeral Service Arranger, you will be the welcoming presence representing our company across our portfolio of funeral homes, extending a warm hand to those facing loss and offering support during what may be one of life's toughest moments.

Key Responsibilities:
  • Work closely with clients to arrange funerals, planning every personalized detail and offering the full range of services and products that fully address their needs.
  • Communicate regularly with clients through various channels, ensuring their needs are met and their expectations are exceeded.
  • Ensure that deceased individuals at our branch are regularly attended to and respectfully presented for client visits.
  • Prepare in advance for client visits, offering a warm and appropriate welcome and level of support.
  • Accurately manage administrative duties, communicate with stakeholders effectively, and provide a high attention to detail.
  • Train in Funeral Plan Consulting and support families to create their bespoke funeral plans.
  • Be mobile and flexible, working across different locations in the local area as required to meet the needs of our customers.
Requirements:
  • Exceptional communication and administrative abilities, coupled with meticulous attention to detail, to ensure strict adherence to regulatory policies and procedures.
  • Emotionally intelligent, taking pride in providing supportive customer care under sensitive circumstances.
  • Reliable, well-presented, and aiming for high standards in their job role.
  • Enjoy being part of their community.
  • Committed to building relationships and passionate about customer service.
What We Offer:
  • Annual salary of £28,561.98.
  • 22-25 days' holiday + bank holidays.
  • Pension scheme.
  • Life assurance X2.
  • Free uniform provided (including dry cleaning).
  • Access to our internal apprentice and personal development schemes.

We are an FCA-regulated organization, committed to adopting the highest standards and employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments during the recruitment and onboarding process.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives, promoting inclusion and belonging. We welcome applications from diverse candidates and are an equal opportunities employer.