Pubs Operations Lead

4 days ago


Swanley, United Kingdom Greene King Full time

Purpose

The purpose of this role is to lead and manage a team of experienced professionals to deliver exceptional customer experiences, drive sales growth, and maintain high standards of quality and service in our community pubs.

We're seeking a seasoned hospitality professional with a proven track record of success in a similar role, who can bring their expertise and passion to our team. With a competitive salary of approximately £50,000 - £70,000 per annum, plus a range of benefits, this is an excellent opportunity to join a leading hospitality company and take your career to the next level.

Key Responsibilities:

  • Lead and manage a team of General Managers to deliver business objectives, including sales growth, customer satisfaction, and quality standards
  • Develop and implement effective strategies to enhance customer experience, loyalty, and retention, working closely with the marketing and operations teams
  • Collaborate with the finance team to develop and implement effective financial plans, budgets, and forecasts
  • Maintain high standards of quality, safety, and hygiene across all areas of the pub

We're looking for someone with:

  • Proven experience in a senior leadership role within the hospitality or retail sector
  • Strong commercial acumen, with a keen eye for financial performance and profit management
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders
  • Ability to adapt quickly to changing situations, prioritize tasks effectively, and manage multiple projects simultaneously


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