Applications and Data Manager
1 month ago
At Intellect Group, we are seeking an experienced Applications & Data Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our business applications and data systems.
Key Responsibilities:- Application Support: Provide timely and effective support for all business-critical applications, ensuring minimal downtime and optimal performance.
- Data Management: Ensure the availability, security, and integrity of our data systems, including practice management software, document management systems, and other legal-specific tools.
- Collaboration: Work closely with internal stakeholders to understand their application needs and provide solutions to improve productivity and efficiency.
- Process Development: Develop and maintain application support processes, documentation, and training materials for end-users.
- Issue Resolution: Act as the primary point of contact for escalated application issues and manage their resolution within agreed SLAs.
- Vendor Management: Collaborate with third-party vendors to manage application upgrades, patches, and changes.
- Root Cause Analysis: Conduct root cause analysis for recurring incidents and implement proactive measures to prevent future occurrences.
- Security and Compliance: Work closely with the IT Security team to ensure that applications comply with data protection and cybersecurity policies.
- Project Participation: Participate in IT projects, providing expertise on application integration, deployment, and testing.
- Reporting: Prepare regular reports on application performance, support activities, and team performance for senior management.
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: 5+ years of experience in application support, with at least 2 years in a managerial or team lead role, preferably within a law firm or professional services environment.
- Technical Skills: Strong knowledge of legal applications (e.g., iManage, Elite 3E, Aderant, NetDocuments, or similar).
- Leadership: Experience managing a team and driving continuous improvement in support processes.
- Problem-Solving: Excellent problem-solving skills with the ability to prioritise and manage multiple tasks.
- Communication: Strong communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.
- Adaptability: Ability to work under pressure and handle complex issues in a fast-paced environment.
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