Customer Service Ambassador
2 months ago
About the Role
We are excited to be recruiting for a Customer Service Ambassador to join our team at Stoneacre Motor Group. This is an unrivalled opportunity to take the next step in your customer service development and become a valued member of our team.
Key Responsibilities
- Greet and welcome customers and visitors on arrival into the showroom, ensuring waiting times are kept to a minimum.
- Offer customers and visitors refreshments and encourage them to engage with our products and services in a relaxed environment.
- Handle basic product queries using supporting information, providing our customers with confidence that they are receiving a professional service.
- Ensure the customer experience is personalised and efficient, maintaining accurate customer records and keeping them up to date.
- Work with the showroom team to support promotions and events, ensuring brochures are up to date and in the right places.
- Attend training and meetings as and when required to ensure your continuous development and gain specialist product knowledge.
About You
- You will be a strong team player and comfortable working with others, with strong influencing skills and the ability to build relationships.
- You will be customer focused and enjoy providing excellent service to our customers and meeting their needs.
- You will be organised, professional and efficient under pressure, with a full UK driving licence, good IT skills, administrative skills, and a good level of general education, ideally GCSE English and Maths.
- You will have previous relevant experience working in a customer-facing role, preferably within the automotive industry.
What We Offer
- Industry leading competitive salary
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
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