Seller Performance Optimizer

1 day ago


London, Greater London, United Kingdom TikTok Full time
Seller Performance Optimization at TikTok

TikTok is the go-to platform for short-form mobile video, and we're committed to providing a safe and trustworthy experience for our users. As part of our ecommerce governance team, you'll play a critical role in optimizing seller performance and mitigating negative customer experiences.

You'll oversee risk management controls for seller onboarding on TikTok Shop in the UK and across EMEA, designing programs to improve seller performance and reduce risks. You'll also establish processes to identify emerging seller abuse patterns and support regional teams to drive improvements in areas related to seller onboarding (KYB/KYC) and seller performance.

As a seasoned professional, you'll lead a team of experts, providing guidance and career development opportunities to help them excel in their roles. You'll collaborate closely with cross-functional teams to ensure seamless execution of policies and procedures.

Qualifications
  1. Bachelor's Degree or higher in a relevant field.
  2. Extensive experience in risk management strategies/policies.
  3. Deep understanding of sellers' ecosystem or merchandise compliance fields.
  4. At least 3 years of people management experience in managing global, multi-location teams.
  5. Demonstrated past success working in a matrix environment and ability to influence key stakeholders using data and metrics to measure impact and determine improvements.
Estimated Salary: £95,000 - £130,000 per annum

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