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Claims Administrator

1 month ago


Chelmsford, Essex, United Kingdom Recruit Insure Ltd Full time

Recruit Insure Ltd is seeking a skilled Claims Administrator to join their Casualty Team. This role involves administering Casualty Real Estate Claims, working closely with Adjusters, and providing excellent customer service to insured parties, insurers, brokers, and other stakeholders.

The ideal candidate will have a strong working knowledge of Word and Excel, excellent analytical skills, and the ability to thrive in a high-pressured working environment. They will be responsible for administering new claims, distinguishing between notification-only cases and formal claims, and managing the lifecycle of claim files.

About the role:

  • Administer new claims by receiving instructions, issuing acknowledgments, capturing data, risk screening, and triaging cases.
  • Distinguish between notification-only cases and formal claims.
  • Collaborate closely with Adjusters to assist with investigation and validation inquiries.
  • Manage the lifecycle of claim files, ensuring proactive diary management and handling.
  • Communicate with insured parties, insurers, brokers, and other stakeholders to provide excellent customer service, acting as the primary point of contact.
  • Ensure time reporting and billing align with internal standards, processes, and systems.
  • Capture data and produce management information (MI) for clients and internal use, including performance measurement and data integrity reports.
  • Maintain compliance with company standards, including technical, operational policies, data protection, and information security protocols.
  • Provide account management support.
  • Handle incoming telephone calls and resolve related queries.
  • Process invoicing.
  • Liaise with insurers for monthly liability claim updates via bordereaux reports.

About you:

  • Strong working knowledge of Word and Excel.
  • Excellent analytical skills and attention to detail.
  • Thrive in a high-pressured working environment.
  • Be driven to meet and exceed targets.
  • It would be desirable to hold or be working towards a professional claims qualification.
  • Organised and self-motivated.

Perks and benefits:

  • Bonus scheme.
  • Career progression.
  • Private health cover.
  • Pension at present 2% contributory / 8% non-contributory.
  • Flexible working conditions.
  • Hours are Monday - Friday 9am - 5pm.