Operations Manager
4 weeks ago
We are seeking a highly motivated and experienced Assistant Manager to join our team at The Royal Oak. As a key member of our management team, you will play a vital role in ensuring the smooth operation of our busy Inn.
Key Responsibilities:
- Manage and develop the skills of your team, ensuring they have the necessary training and support to excel in their roles.
- Take control of rotas, ensuring adequate staffing levels to meet payroll budgets and maintain high standards of customer service.
- Be the point of call for any management issues, providing guidance and support to your team.
- Serve food, take room reservations, and look after guests, providing exceptional customer service at all times.
- Work closely with the General Manager and Deputy Manager to achieve business objectives and drive sales growth.
Requirements:
- Proven experience of working within a busy, food-led operation, with exposure to supervisory or management duties.
- Ability to work flexibly, including evenings, weekends, and bank holidays.
- Strong communication and interpersonal skills, with the ability to build relationships with colleagues and customers.
- Highly organized and able to prioritize tasks effectively, managing multiple responsibilities and deadlines.
- Passion for delivering exceptional customer service and driving sales growth.
What We Offer:
- A competitive salary, negotiable dependent on experience.
- Wagestream - the ability to access up to 40% of your wages as you earn them each week.
- 28 days annual leave (rising to 33 days after 5 years).
- Health cash plan.
- Generous employee discounts.
- Employee Assistance Programme.
- Enhanced maternity and paternity pay.
- Apprenticeships available.
- Life assurance.
- Bespoke training programmes accessible to all.
- An engaging and supportive work environment.
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