Operations Manager

4 weeks ago


Keswick, Cumbria, United Kingdom The Royal Oak Full time
Assistant Manager Job Description

We are seeking a highly motivated and experienced Assistant Manager to join our team at The Royal Oak. As a key member of our management team, you will play a vital role in ensuring the smooth operation of our busy Inn.

Key Responsibilities:

  • Manage and develop the skills of your team, ensuring they have the necessary training and support to excel in their roles.
  • Take control of rotas, ensuring adequate staffing levels to meet payroll budgets and maintain high standards of customer service.
  • Be the point of call for any management issues, providing guidance and support to your team.
  • Serve food, take room reservations, and look after guests, providing exceptional customer service at all times.
  • Work closely with the General Manager and Deputy Manager to achieve business objectives and drive sales growth.

Requirements:

  • Proven experience of working within a busy, food-led operation, with exposure to supervisory or management duties.
  • Ability to work flexibly, including evenings, weekends, and bank holidays.
  • Strong communication and interpersonal skills, with the ability to build relationships with colleagues and customers.
  • Highly organized and able to prioritize tasks effectively, managing multiple responsibilities and deadlines.
  • Passion for delivering exceptional customer service and driving sales growth.

What We Offer:

  • A competitive salary, negotiable dependent on experience.
  • Wagestream - the ability to access up to 40% of your wages as you earn them each week.
  • 28 days annual leave (rising to 33 days after 5 years).
  • Health cash plan.
  • Generous employee discounts.
  • Employee Assistance Programme.
  • Enhanced maternity and paternity pay.
  • Apprenticeships available.
  • Life assurance.
  • Bespoke training programmes accessible to all.
  • An engaging and supportive work environment.


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