Restaurant Team Leader
2 days ago
**About Tim Hortons**
At Tim Hortons, we pride ourselves on providing an exceptional customer experience. We are a leading quick-service restaurant chain with over 5,000 locations worldwide, serving fresh coffee and delicious food to millions of customers every day.
As a Restaurant Shift/Floor Manager at Tim Hortons, you will play a key role in delivering this experience. You will be responsible for leading our team to provide top-notch customer service, driving sales, and maintaining operational excellence.
**Key Responsibilities**
- Lead by example and treat customers as top priority.
- Be customer-focused in all areas of the restaurant operations.
- Support the whole team to maintain operational efficiency.
- Conduct regular store walks, in the eyes of the customer.
- Provide feedback to all members of the team on performance, set goals and objectives & provide support and guidance.
**Driving Sales**
- Analyze sales data and popular products to optimize menu offerings.
- Implement strategies to improve employee engagement and drive sales growth.
**Operations**
- Monitor Key Performance Indicators, such as sales, employee turnover, Food safety, and Health & Safety standards.
- Maintain optimal inventory management and stock levels.
- Ensure high-quality food and beverages are served to customers.
- Develop and implement plans to improve customer satisfaction and loyalty.
**Requirements**
- Prior experience in a leadership role or in the food service industry.
- A flexible and disciplined approach to work.
- Excellent communication and problem-solving skills.
**What We Offer**
- A competitive salary up to £12.50 per hour.
- The opportunity to grow and develop your career with a global brand.
- A dynamic and supportive work environment.
We offer a great starting point of £40,000 - £55,000 per annum, depending on experience.
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