Product Enablement Manager

3 days ago


Burgess Hill, West Sussex, United Kingdom American Express Full time
About the Role

This is an exciting opportunity to join the Global Merchant & Network Services group (GMNS) within American Express as a Certification Solutions Expert. As part of the Network & Acquirer Solutions (NAS) team, you will play a critical role in ensuring that our business partners can successfully transact with our network according to our specifications, policy, and regulations.

The ideal candidate will have a strong background in project management, customer service, and technical expertise in payment industry card and mobile payment products and transaction processing. You will be responsible for leading certification efforts, building relationships with partners, owning solutions, and facilitating consultancy on certification challenges.

We are committed to providing our employees with a comprehensive compensation package, including a competitive base salary ($120,000 - $150,000), bonus incentives, and benefits such as health insurance, retirement plans, and paid time off. Additionally, you will have access to our cutting-edge technology, training programs, and opportunities for growth and advancement in a dynamic and inclusive environment.

Responsibilities:
  • Lead certification efforts to ensure customers can successfully connect to and complete specification-compliant transactions on the American Express Network.
  • Build strong relationships with existing and new to American Express partners.
  • Owning and facilitating solutions as well as consultancy on certification challenges.
  • Accountable for managing internal teams to support customer needs.
  • Managing initiatives (new products, capabilities, and regulatory requirements) which impact the certification processes.

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