Senior Data Insights Specialist
2 weeks ago
Estimated Salary: £65,000 - £85,000 per annum.
Job OverviewThis is a senior-level role requiring expertise in data analysis and project management. As a Senior Analyst, you will be responsible for leading the vendor contact centre presence and conducting data analysis to drive business decisions.
Responsibilities- Lead first-line vendor contact centre presence, focusing on performance, service, and process improvements.
- Develop and maintain performance metrics, ensuring key performance indicators (KPIs) and service level agreements (SLAs) are met.
- Conduct data analysis, identify trends, and provide insights to stakeholders to inform business decisions.
- Manage multiple projects simultaneously, collaborating with cross-functional teams to drive results.
- Ensure operational changes are communicated effectively to the wider delivery team.
- Experience working in a fast-paced, high-volume contact centre environment.
- Strong analytical skills and ability to interpret complex data sets.
- Excellent communication and project management skills.
- Able to work collaboratively as part of a team.
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