Senior Data Insights Specialist

2 weeks ago


Manchester, United Kingdom DELIVEROO Full time
Pricing Analyst - Partnership

Estimated Salary: £65,000 - £85,000 per annum.

Job Overview

This is a senior-level role requiring expertise in data analysis and project management. As a Senior Analyst, you will be responsible for leading the vendor contact centre presence and conducting data analysis to drive business decisions.

Responsibilities
  • Lead first-line vendor contact centre presence, focusing on performance, service, and process improvements.
  • Develop and maintain performance metrics, ensuring key performance indicators (KPIs) and service level agreements (SLAs) are met.
  • Conduct data analysis, identify trends, and provide insights to stakeholders to inform business decisions.
  • Manage multiple projects simultaneously, collaborating with cross-functional teams to drive results.
  • Ensure operational changes are communicated effectively to the wider delivery team.
Requirements
  • Experience working in a fast-paced, high-volume contact centre environment.
  • Strong analytical skills and ability to interpret complex data sets.
  • Excellent communication and project management skills.
  • Able to work collaboratively as part of a team.


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