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E-Commerce Account Coordinator

2 months ago


Whetstone, United Kingdom Paul Mitchell Associates Full time
About the Role

We are seeking a proactive and dedicated E-Commerce Coordinator to join our dynamic team at Paul Mitchell Associates. As the primary point of contact for our B2B Dropshipping clients, you will play a crucial role in ensuring exceptional service and seamless account management.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong, long-term relationships with our B2B dropshipping clients, ensuring their needs are met and exceeded.
  • Exceptional Customer Service: Consistently deliver outstanding customer service, always aiming to surpass client expectations.
  • Communication: Promptly and professionally respond to client inquiries, ensuring clear and effective communication at all times.
  • Inbox Management: Efficiently manage and organize multiple email inboxes, ensuring all client communications are handled in a timely manner.
  • Team Collaboration: Work closely with key internal team members to ensure smooth order processing and fulfillment, addressing any potential issues swiftly and effectively.
  • Client Onboarding: Oversee and manage the client onboarding process, ensuring a smooth and positive experience from sign-up to account setup.
  • Program Integrity: Maintain the overall integrity of the Dropshipping Program, including managing subscription payments and handling account sign-ups.
Requirements
  • Experience in e-commerce, account management, or customer service, particularly in a B2B setting.
  • Account Management Experience: Previous experience in managing client accounts is highly valued.
  • Comprehensive Knowledge of E-commerce and Dropshipping: Familiarity with online retail models and logistics.
  • Strong organizational skills with the ability to manage multiple tasks and inboxes simultaneously.
  • Excellent written and verbal communication skills.
  • A proactive and problem-solving mindset, with the ability to work collaboratively with cross-functional teams.
  • Ability to adapt quickly in a fast-paced environment and prioritize client needs effectively.