Care Home Front Desk Assistant
2 weeks ago
About Our Home
At Gold Care Homes, we're committed to providing a warm and welcoming environment for our residents. Our care home is a haven where every moment is tailored for joy. From our expansive grounds to our cinematic escapes and tranquil meditation spots, every corner is crafted with love.
Duties and Responsibilities
- To act as the first point of contact to the Home by answering the phone and operating a small telephone switchboard – receiving and transferring calls, recording and passing on accurate messages where necessary.
- To deal with queries from the public and customers in a professional and courteous manner.
- To monitor visitor access and maintain security awareness.
- To provide general administrative and clerical support, including typing documents and keeping the reception area tidy.
- To receive and greet visitors and members of the public, respond to their enquiries, and escort them to their meetings.
- To receive deliveries and arrange for their distribution.
- To book transport as required.
- To deal with post and distribute to relevant departments and people.
- To set up meeting facilities and arrange for catering.
- To undertake all pre-employment checks and proactively support the on-boarding process.
- To maintain employee file records up-to-date by updating changes in employee detail or status in a timely manner.
- To arrange meetings, process confidential reports and documents, and track deadlines.
Requirements
- At least one year's experience of switchboard or receptionist duties.
- The ability to remain calm, helpful, and courteous whilst providing professional services to callers, visitors, residents, and fellow work colleagues.
- Good time management and organizational skills.
- Excellent communication skills with the ability to communicate at all levels.
- Good IT skills, including Excel, Word, Outlook, and PowerPoint.
What We Can Offer You
- A competitive salary up to £12.50 per hour.
- ESAS – Salary Advance.
- Employee Assistance Programme.
- Perkbox.
- Employee of the Month.
- Long-term service awards.
- Blue Light Card.
- Professional development opportunities.
- Refer a friend scheme.
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