Bar Supervisor
2 weeks ago
We are seeking a skilled Bar Supervisor to oversee the efficient operation of our bars at Wolverhampton Racecourse.
As a Bar Supervisor, you will be responsible for ensuring our customers receive the highest standard of service, supervising a team of bar staff, and maintaining a clean and welcoming environment.
Key Responsibilities:
- Serve customers in a professional and courteous manner.
- Supervise bar staff to ensure effective and fast service.
- Carry out opening and closing procedures in line with company policy.
- Work within guidelines set by the racecourse and the BHA.
- Promote a happy and welcoming atmosphere within the venue.
- Work as part of a team to ensure all guests' needs are met.
- Maintain stock levels and rotation to avoid waste.
- Ensure the work area is adequately stocked with necessary supplies.
- Serve guests efficiently with correct food and beverage knowledge.
- Keep the area of work and public areas clean and tidy.
- Record temperature records and other paperwork accurately.
- Adhere to licensing policies and procedures.
- Handle stock and equipment securely.
- Act as an information point for customers.
- Record wastage and dispose of rubbish in line with recycling initiatives.
Requirements:
- Be smart, polite, professional, and well-presented at all times.
- Excellent verbal communication and customer care skills.
- Flexibility and adaptability.
- Demonstrate a passion for quality service and standards.
- Strong interpersonal skills.
- Strong numerical and literacy skills.
- Ability to handle difficult situations.
- Ability to work with honesty and integrity.
Experience working in a supervisory capacity is a requirement for this role, although training can be given. Our casual team receives various benefits while working for arc, including meals on race days and tickets to race meetings and other events across the group.
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