Financial Services Representative

2 weeks ago


Sheffield, Sheffield, United Kingdom Priority Recruitment Full time

Our contact centre team in Sheffield is looking for skilled Telephone Collections Agents. As a key member of the team, you will be responsible for communicating with customers over the phone regarding outstanding debts to local authorities or third-party clients.


Key Tasks:
  • Negotiate settlements with customers during live chats.
  • Refer customers experiencing financial difficulties to non-profit debt advice agencies.
  • Update accounts accurately and maintain detailed records on our systems.
  • Cultivate strong relationships with customers through empathetic communication, often in challenging situations.
  • Apply previous experience in office administration to ensure effective task management.
  • Familiarize yourself with a range of technologies and software systems used within the organization.

Salary and Benefits:
  • A competitive salary ranging from £24,000 to £26,000 per annum, depending on experience, plus commission opportunities that can lead to an OTE of up to £35,000.
  • A comprehensive benefits package, including a company pension scheme.
  • Eligibility for colleague discounts, Christmas savings schemes, free on-site parking, employee assistance programs, birthday holiday allowances, attractive bonuses, incentives, and performance rewards.

This role offers a competitive salary and benefits package, as well as opportunities for career growth and development.



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