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CRM Business Systems Analyst
2 months ago
We are seeking a highly skilled CRM Business Systems Analyst/Consultant to join our team at Cloud Decisions. As a key member of our team, you will be responsible for gathering, analysing, documenting, and managing business requirements for our CRM system.
Key Responsibilities:- Collaborate with business stakeholders to elicit and document requirements
- Own the Sales/CRM system requirements
- Create clear and detailed business and functional requirement documents (BRDs/FRDs)
- Analyse and prioritise requirements to ensure they align with business objectives
- Act as a liaison between business stakeholders and technical teams
- Ensure UAT/system testing meets all the RQ's + needs of the programme RQ's
- Proven experience as a CRM Business Systems Analyst at enterprise
- Been involved in the implementation of a number of complex enterprise CRM transformations
- Lead to Opportunity including opportunity management, account and contact management, pipeline management, renewals management, sales forecasting, bid/tender management
- Multinational implementations in multiple countries, currencies, time zones, languages etc
- Hybrid working – 3 days in the office and 2 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
As a CRM Business Systems Analyst/Consultant at Cloud Decisions, you will have the opportunity to work on complex enterprise CRM transformations and lead to opportunity management. If you have a proven track record in CRM business systems analysis and are looking for a new challenge, we encourage you to apply.
