Ipswich Store Crew Member
3 weeks ago
As a key member of our Ipswich store team, you will be the face of our business, providing exceptional customer service and ensuring a memorable experience for our customers. You will be responsible for greeting and serving customers in a friendly, enthusiastic, and professional manner, providing them with the best possible service and ensuring they find the products they need.
Key Responsibilities
- Provide exceptional customer service, utilizing your knowledge to help customers find the best products to suit their needs.
- Efficiently process sales, orders, and refunds at the tills, ensuring a smooth and seamless customer experience.
- Process deliveries and help to get new stock onto the shop floor, maintaining a high level of store presentation.
- Contribute to general housekeeping and tidying of the shop floor and back of house, ensuring a clean and safe environment for customers and colleagues.
- Stay up-to-date with company activity and promotions, ensuring you are knowledgeable about our latest offers and products.
- Support floor moves, sale set-ups, and launches, working collaboratively with the team to achieve store goals.
- Adhere to all FatFace policies and procedures, ensuring a safe and inclusive working environment.
Competencies
- Deliver excellent customer service standards, focusing on customer needs and satisfaction.
- Exhibit a passionate commitment and enthusiasm for the FatFace brand, demonstrating our brand vision and values in everything you do.
- Align yourself to our social and environmental mission, championing actions that positively impact our customers, colleagues, and communities.
- Provide a personal, genuine, and authentic approach, building strong relationships with customers and colleagues.
- Act with integrity, demonstrating a passion for, interest in, and understanding of others.
- Value and respect the team at all levels, getting on well with everyone around you.
- Play an active and positive part in the team, embracing every opportunity to contribute to our success.
- Enhance relationships with customers through the use of humour and tailoring your approach for each individual interaction.
Benefits of Working with Us
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox, our online platform, offering amazing discounts, home workouts, wellbeing content, and more.
- THRIVE, our learning management system, providing access to thousands of pieces of learning.
- Dental insurance (employee-funded).
- Pension scheme.
- EAP support around the clock.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced family-friendly policies, including maternity leave.
- Refer a friend scheme.
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