Ipswich Store Team Member

4 weeks ago


Ipswich, Suffolk, United Kingdom FatFace Full time
Job Overview

As a key member of our Ipswich store team, you will be the face of our business, providing exceptional customer service and ensuring a memorable experience for our customers. You will be responsible for greeting and serving customers in a friendly, enthusiastic, and professional manner, providing product knowledge and recommendations to help them find the best products for their needs.

Key Responsibilities

• Greet and thank customers, ensuring a warm and welcoming experience
• Provide exceptional service, utilizing product knowledge to help customers find the best products
• Process sales, orders, and refunds efficiently and accurately
• Maintain a clean and organized store environment, including the shop floor and back of house
• Stay up-to-date with company activity and promotions, supporting floor moves, sale set-ups, and launches
• Adhere to all company policies and procedures, including GDPR guidelines

Competencies

• Deliver excellent customer service standards, focusing on customer needs and satisfaction
• Demonstrate a passion for the FatFace brand, exhibiting our brand vision and values
• Align self to company social and environmental mission, championing actions that impact directly
• Provide a personal, genuine, and authentic approach, enhancing relationships with customers and colleagues
• Act with integrity, demonstrating a passion for, interest in, and understanding of others
• Value and respect the team at all levels, getting on well with everyone around you
• Play an active and positive part in the team, embracing opportunities to contribute
• Use humour and tailor approach for each individual interaction, offering alternative ways to buy across our multichannel proposition
• Deliver on operational standards, maintaining expected requirements across core components

Experience

• Experience in a customer service environment is desirable but not essential
• Excellent interpersonal and communication skills
• Positive can-do attitude
• Ability to work productively in a high-pressure environment
• Confidence in taking the initiative and working under own direction at times
• Team player
• Great time management

Benefits of Working with Us

• 25 days holiday plus bank holidays
• Generous monthly discount allowance
• Perkbox online platform, offering amazing discounts, home workouts, wellbeing content, and more
• THRIVE learning management system, access from day one with thousands of pieces of learning
• Dental Insurance (employee-funded)
• Pension scheme
• EAP support around the clock
• Sick pay allowances
• Sabbatical leave in line with service
• Enhanced Family Friendly policies, including maternity leave
• Refer a friend scheme
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