Customer Experience Support Specialist

1 month ago


Hove, United Kingdom Office Angels Full time

Overview:

Office Angels is seeking an exceptional Customer Experience Administrator to join our client's team. As a passionate advocate for customer satisfaction, you will play a crucial role in delivering top-tier service and building strong relationships with customers.

 

Salary & Benefits:

We offer a competitive salary of £25,000 - £26,000 per annum, plus a bonus scheme that celebrates dedication and achievements. Enjoy a range of benefits, including hybrid working, dog-friendly office, employee product discounts, and increased holiday entitlement with long service.

 

Job Description:

The ideal candidate will have previous customer-facing experience, excellent written and verbal communication skills, and a commitment to problem-solving. Strong technical proficiency in CRM systems and other relevant software is essential. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we want to hear from you

 

Key Responsibilities:

  • Deliver top-tier customer service by promptly resolving inquiries and issues
  • Take ownership of customer requests, ensuring timely and accurate resolutions
  • Build strong relationships with customers, providing tailored support and expert guidance
  • Utilise your product knowledge to offer advice and elevate the customer experience
  • Identify opportunities to improve processes, enhancing service and efficiency
  • Collaborate with internal teams to resolve complex issues, ensuring seamless service
  • Maintain accurate documentation of customer interactions and resolutions

 

Why Choose Us:

At Office Angels, we pride ourselves on creating a supportive environment that values growth and teamwork. Our hybrid working model supports work-life balance, while our dog-friendly office creates a welcoming atmosphere. Access exclusive discounts and special offers on products, and enjoy recognition and rewards for your hard work.

 

Requirements:

  • Previous customer-facing experience, ideally in a busy customer service setting
  • Excellent written and verbal communication skills
  • Strong problem-solving skills and a commitment to going the extra mile for customers
  • Technical proficiency in CRM systems and other relevant software
  • Able to thrive in a fast-paced environment and prioritise tasks effectively


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