Head of Customer Success

2 months ago

London, Greater London, United Kingdom BlueOptima group Full time
Job Title: Head of Customer Success

We are seeking an experienced and results-driven Head of Customer Success to join our team at BlueOptima Group. As a key member of our executive leadership team, you will be responsible for developing and executing a customer success strategy that drives customer satisfaction, retention, and growth.

Key Responsibilities:
  • Lead and grow the customer success team, ensuring they have the necessary skills and resources to deliver exceptional customer experiences.
  • Develop and implement processes to measure and improve customer satisfaction and retention, using data to identify trends and risks in account health.
  • Collaborate with sales, marketing, and product teams to identify opportunities for upselling, cross-selling, and new revenue streams that align with customer needs and goals.
  • Improve existing customer success metrics and reporting to provide visibility into the health of our customer base and identify opportunities to improve the customer experience.
  • Work closely with other teams to ensure seamless customer onboarding and ongoing support, and drive customer success across the entire customer journey.
Requirements:
  • 7+ years of experience in customer success, account management, or related fields, with a strong track record of delivering exceptional customer experiences.
  • Deep understanding of SaaS business models and customer success best practices, with a passion for staying up-to-date with the latest trends in the industry.
  • Experience working with enterprise-level customers, with a proven ability to build and maintain strong relationships with key stakeholders.
  • Excellent communication and interpersonal skills, with a customer-first mindset and a passion for building strong customer relationships at the executive level of Fortune 500 companies.
  • Strong analytical and problem-solving skills, with an ability to use data to identify trends and risks in account health, make decisions, and drive continuous improvement.
What We Offer:
  • A global team with a creative, innovative, and welcoming mindset.
  • Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
  • Freedom to create your own success story in a high-performance environment.
  • Training programs and Personal Development Plans for each employee.
  • 32 days of holidays (including bank holidays).
  • Work from Home Equipment allowance.
  • Flexible Work from Home - 2 days remote a week.
  • Flexible Work from Long Distance - 4 weeks a year.
  • 12 Weeks Paid Maternity and Paternity Leave.
  • Pet-friendly office.
  • Sponsored Learning Opportunities.
  • Visa Sponsorship & Relocation Packages (when applicable).
  • Team Socials.

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