Software Solutions Support Specialist

1 month ago


Chorley, Lancashire, United Kingdom BAE Systems Full time
Job Overview
This role is responsible for delivering IT solutions that enable the business to achieve its strategic goals. As an Application Support Engineer at BAE Systems, you will provide first-line support to F35 Exostar instance and end-users, assist in UAT for MAG software upgrades, and contribute to the On-Boarding/proofing process.

About the Role
As a Software Solutions Support Specialist, your primary focus will be on ensuring seamless IT operations across various environments. You will design, develop, integrate, support, and maintain IT software applications in line with business requirements. Your expertise will be essential in diagnosing and resolving incidents and problems, as well as coordinating and delivering IT activities/projects aligning to preferred methodology.

Key Responsibilities
- Provide technical support for F35 Exostar instance and end-users
- Assist in UAT for MAG software upgrades
- Contribute to the On-Boarding/proofing process to get F35 personnel 2FA tokens and certificates installed
- Develop and maintain relationships with stakeholders to meet their requirements

Requirements
The ideal candidate will possess extensive knowledge of Exostar for BAE F-35 supplier MAG details and user accounts, BAE ForumPass 7 US, Olympia drive file systems, and SharePoint Site admin. Additionally, they should have experience in coordinating and delivering IT activities/projects aligning to IT preferred methodology. Strong communication and problem-solving skills are essential for this role.

Benefits
You will receive a competitive salary range of £47,683-£52,426, depending on skills and experience. The company offers a range of benefits, including a pension scheme, enhanced annual leave allowance, and access to additional perks such as flexible working, an employee assistance programme, Cycle2work, and employee discounts.

About Us
BAE Systems is a leading international defence, aerospace and security company that delivers a global service to customers in over 100 countries. We embrace diversity and inclusion, fostering an inclusive culture that values diversity, rewards integrity, and merit, and empowers employees to fulfil their potential.

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