Telephone Collections Professional

4 days ago


Manchester, United Kingdom CV-Library Full time

Job Overview

We are recruiting for a skilled Telephone Collections Agent to join our team at CV-Library. In this role, you will be responsible for contacting individuals with outstanding parking charges and negotiating payments to achieve secure resolutions. You will also log interactions and agreements accurately in our CRM system and adhere to all relevant laws, including data protection and consumer rights.

Responsibilities
  • Contact individuals with outstanding parking charges and negotiate payments to achieve secure resolutions.
  • Log interactions and agreements accurately in the CRM system.
  • Adhere to all laws, including data protection and consumer rights.
  • Provide clear account information and resolve disputes in a professional manner.
  • Achieve monthly and quarterly collection goals.

What We Offer

This is a competitive salary with performance-based incentives, plus health insurance, pension, paid leave, and training opportunities. This office-based role may include hybrid work arrangements, with some evening or weekend shifts required.


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