Technical Appliance Specialist

1 week ago


Reading, Reading, United Kingdom Concept Resourcing Full time

Job Title: Field Service Engineer

At our esteemed client, a renowned manufacturer of domestic appliances with over 40 years of experience, we are seeking an exceptional candidate to join their service team. This is a unique opportunity for a skilled professional to embark on a rewarding career.

As a Field Service Engineer, you will be responsible for providing expert technical support and repair services to customers in the Berkshire area. Your primary goal will be to deliver excellent customer service while ensuring timely and efficient resolution of appliance issues.

We offer a comprehensive training program that equips you with the knowledge and skills required to excel in this role. Our ideal candidate has a strong background in white goods repairs or electro-mechanical field service experience. Additionally, experience in other related fields such as coffee, vending, ticket machines, parking, vehicle maintenance etc. would also be considered.

Key Responsibilities:

  • Attend to calls from customers' homes, delivering excellent customer service and resolving appliance issues efficiently
  • Fault find and carry out repairs on a range of domestic appliances manufactured by the brand
  • Achieve first-time fix rates and continually improve repair efficiency

Benefits:

  • Salary: up to £26,136.26 per annum, inclusive of vehicle use for business purposes and private use
  • Overtime rates for Saturday work (1 in 10)
  • Product training and bonus scheme
  • 25 days annual leave, plus bank holidays
  • Working from home opportunities
  • Progression opportunities within the company
  • Pension and healthcare benefits

We look forward to receiving your application from candidates who share our passion for delivering exceptional customer experiences and have a proven track record in technical support or field service engineering.



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