Dining Services Manager

3 weeks ago


Windsor, Windsor and Maidenhead, United Kingdom Arena Racing Company Full time
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Arena Racing Company is seeking a highly motivated and experienced Dining Services Manager to join their prestigious fine dining restaurant team.

About the role:

As a Dining Services Manager, you will be responsible for assisting the team in the running of the fine dining restaurant, ensuring excellent customer service and a positive dining experience for all guests.

  • Key Responsibilities:
  • Provide exceptional customer service and lead by example in all aspects of the business.
  • Supervise staff to ensure high standards are met and exceeded.
  • Develop strong working relationships with guests and staff.
  • Assist with training and developing staff to high standards expected.
  • Ensure all orders are rung through the tills and payment obtained in line with prescribed Racecourse procedures.
  • Ensure all tills are closed down in accordance with company procedures.
  • Ensure that all temperature records are accurately kept along with other appropriate paperwork.
  • Adhere to and follow all licensing policies and procedures.
  • Handle cash, stock and equipment in a secure manner.
  • Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
  • Assist with the development of menus and promotions to drive sales and improve customer satisfaction.

Requirements:

  • Essential:
  • Experience in a high-end food and drinks business or restaurant sector.
  • High standard of written and spoken English.
  • Knowledgeable in licensing, food hygiene and health & safety theory and implementation.
  • Experience in cash handling and billing procedures.
  • Personal Licence Holder (preferred but not essential).
  • Desirable:
  • Experience working in a hospitality environment.
  • Good planning and organisational skills.
  • Ability to maximise sales opportunities and recommend improvements.
  • Ability to drive operational standards, championing attention to detail and exceed customer expectations.
  • Proficient in IT.
  • To work with honesty and integrity.

If you feel you have the skills and experience to excel in this role, please get in touch with us to discuss further.



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