Litigation and Resolution Expert

1 week ago


West Berkshire, United Kingdom Kensington Mortgages Full time
About the Role

Kensington Mortgages is seeking an experienced Litigation and Resolution Expert to join our team. As a Litigation and Resolution Expert, you will be responsible for fully understanding customer circumstances/financial difficulty, including customer vulnerability, to identify appropriate resolutions such as arrangements to pay or forbearance.

You will also be responsible for resolving challenging customer communications and queries regarding payment difficulties and arrears. To achieve this, you must possess strong objection handling skills and problem-solving skills to quickly resolve customer complaints.

Key Requirements:

  • Strong objection handling skills and problem-resolving skills to quickly resolve customer complaints
  • Good understanding of the mortgage arrears and litigation process for Scotland and Northern Ireland
  • Ability to effectively meet individual and team targets in a pressurized environment
  • Experience working within a collections/arrears litigation role within the financial services/mortgage (preferred) industry or a regulated environment

What We Offer:

  • Up to £27,000 + 25 days holiday and a fantastic range of benefits
  • Ongoing training and development opportunities
  • The opportunity to work with a reputable organization in the financial services industry


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