Senior Credit Control Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom Investigo Limited Full time
Job Description
  • Responsible for the UK's bad debt charge, which accounts for a significant portion of the total bad debt charge.
  • Work closely with the Director of Collections to design and deploy a strategy that aligns with the company's risk appetite and growth aspirations.
  • Manage a team of over 20 heads, conducting regular 1-1s and monthly plans to ensure staff are aligned with company goals.
  • Develop and enforce comprehensive collections and debt recovery policies, ensuring compliance with relevant laws, regulations, and industry standards.
  • Regularly review and update policies to reflect changes in legislation and best practices.
  • Establish ethical guidelines for debt recovery practices, working with a panel of 3rd party suppliers, including DCA and legal partners.
  • Collaborate with the Head of Northern Europe and HO Ireland to ensure a best-practice approach to policy and key processes.
  • Responsibility for UK and Ireland debt recovery, ensuring a seamless and fully optimized end-to-end debt strategy is in place.
  • Manage 3rd party contracts and operational management of external partners, including legal and debt collection agents.
  • A key focus will be on proactively managing the debt strategy, from point-of-sale procedures to applying a customer lens to reduce repetitive arrears.
  • Ultimate ownership of the Collections ledger, ensuring collaboration with the financial operations team to stay within bad debt charge budget.
  • Identify risks and issues impacting bad debt performance, suggesting and implementing policy, process, or procedural changes to mitigate risk and drive improvement.
  • Deliver against agreed deadlines on projects, designing and deploying a Corporate Account Management approach to larger customers, working with internal Sales, Account Management, and Commercial teams.


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