Senior Maintenance Coordinator
1 week ago
We are seeking an experienced Maintenance Coordinator to join our team in Tower Hamlet. As a key member of our local repairs team, you will be responsible for supporting residents with reactive repairs and maintenance across our portfolio of properties.
As a Senior Maintenance Coordinator within our team, you will be out on site, scheduling operative and sub-contract resource to ensure effective resource management, delivery of a customer-focused repairs service, and meeting performance targets.
- Schedule and allocate trade operatives and subcontractors to optimize resource utilization and minimize average turnaround time.
- Maintain accurate records of job status, including jobs raised, booked, cancelled, or overdue, ensuring seamless communication with stakeholders.
- Collaborate with colleagues to provide an efficient and productive service, fostering excellent relationships with residents, clients, and internal/external stakeholders.
- Ensure compliance with company policies, procedures, and health and safety protocols at all times.
- Liaise between residents and maintenance workers regarding ongoing work, where required.
- Support administrators, operatives, supervisors, and subcontractors to deliver high-quality services.
- Participate in informal and formal company meetings, training sessions, and client events as necessary.
- Call Centre Experience
- Previous experience in planning within a Social Housing environment
- Excellent verbal and written communication skills
- Strong time management, planning, and organizational skills
- Proficiency in computerized systems
- Superb customer service skills
- Competitive salary: £32,000 - £35,000 per annum (dependent on experience)
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day
- Volunteering Leave
- Staff perks with Mears Rewards
- FAMILY FRIENDLY POLICIES
Mears is a leading provider of housing maintenance and repair services. We are committed to delivering exceptional results and exceeding customer expectations.
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