Network and Desktop Services Engineer

2 weeks ago


London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time
Key Responsibilities

The successful candidate will be responsible for:

  • Providing day-to-day deployment and operational support for the Company's estate, including Windows laptops/desktops/tablets, mobile devices, and macOS desktops and laptops.
  • Supporting business applications, point of sale equipment, audio-visual equipment, and infrastructure, as well as escalating issues to the appropriate team where required.
  • Working one weekend in four, providing first-line support during these periods.
  • SUPPORTING THE PROCESS OF IMPACT ASSESSING AND PLANNING CHANGES RELATING TO DESKTOPS, LAPTOPS, AND MOBILE DEVICES, AND IMPLEMENTING, TESTING, AND MONITORING REQUIRED CHANGES IN LINE WITH AGREED CHANGE PLANS.
  • Liaising with 3rd party IT suppliers/vendors to ensure that incidents and problems are resolved in a timely and professional manner.

Additionally, the candidate will create and maintain technical support documentation where required.



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