Trulieve Cannabis Sales Associate

1 day ago


York, York City, United Kingdom Trulieve Full time
About Trulieve

We are a leading cannabis company that prioritizes exceptional customer service and knowledge. Our team is passionate about providing a world-class experience for our customers.

Job Description

The Dispensary Associate plays a critical role in guiding customers through their journey into cannabis by educating them on the benefits and potential side effects of our products. This role requires a knowledgeable individual who can communicate effectively with customers, provide excellent customer service, and facilitate purchases while adhering to state regulations.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to customers, guests, and coworkers, responding promptly to inquiries and resolving issues efficiently.
  • Patient Empathy: Offer empathy and compassion to patients, creating a welcoming and supportive environment.
  • Product Knowledge: Maintain in-depth knowledge of our products and services, enabling informed recommendations and enhancing the customer experience.
  • Returns and Exchanges: Assist managers and shift supervisors with returns and exchanges according to company policy, ensuring seamless processes.
  • Order Preparation: Prepare and process patient orders in a timely and efficient manner, maintaining high standards of accuracy and quality.
  • Regulatory Compliance: Follow Trulieve Policies and Procedures, ensuring adherence to state regulations and company guidelines.
  • Collaboration: Work directly with leaders and management to enhance the customer experience, addressing concerns and implementing solutions as needed.
  • Technical Support: Assist customers with product or device issues, offering technical support and resolving problems promptly.
  • Documentation: Document customer issues and concerns on customer profiles, maintaining accurate records for future reference.
  • Work Environment: Maintain a clean and well-stocked workstation throughout the shift, promoting a safe and healthy work environment.
Requirements

To succeed in this role, you will need:

Essential Skills:
  • Excellent Communication: Possess strong verbal and written communication skills, enabling effective interactions with customers and colleagues.
  • Cash Handling Experience: Have prior cash handling experience, with a proven track record of accuracy and integrity.
  • Customer Service: Demonstrate a genuine passion for delivering exceptional customer service, fostering a positive and welcoming environment.
  • Teamwork: Ability to work collaboratively with colleagues, embracing a dynamic and fast-paced environment.
  • Problem-Solving: Develop creative solutions to complex problems, thinking critically and strategically.
Physical Requirements:
  • Mobility: Constantly required to move throughout the facility, frequently manipulating objects, and occasionally remaining seated.
Benefits

This role offers a comprehensive benefits package, including paid time off, salary commensurate with experience, and opportunities for growth and development.


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