Technical Assistance Specialist

1 day ago


Liverpool, United Kingdom In Technology Group Full time
Job Description
We are currently recruiting for a Technical Assistance Specialist to join our busy service desk in Liverpool. As a Technical Assistance Specialist, you will be responsible for providing technical assistance to clients via remote networking.

This role is suitable for candidates that may have completed an IT apprenticeship and has a small amount of experience in a 1st line / service desk role. (Apprenticeships are not essential - if you have 1st line experience and are looking to expand on your skillset, please apply)

Responsibilities
• Provide technical assistance to clients via remote networking
• Diagnose hardware and software issues
• Work within SLA's
• Manage and resolve tickets efficiently
• Setting up new users' accounts and profiles and dealing with password issues

Requirements
• Active Directory - password resets, adding users etc
• Office 365 Administration & applications
• Knowledge of basic networking inc protocols
• Windows Operating Systems and Server support
• Excellent diagnostic and problem-solving skills
• Good communication skills and ability to work in a team

Benefits
• Health Benefit Plan
• Annual team bonus'
• 30 days annual leave
• Collaborative team environment
• Great pension scheme

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